Background to this inspection
Updated
2 June 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
One inspector carried out this inspection.
Service and service type
The Meadowgate Centre is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with four people who used the service about their experience of the care provided. We spoke with six members of staff including a service manager, three deputy managers, an occupational therapist and a care worker. We spoke with two health professionals who work alongside the service.
We reviewed a range of records. This included three people’s care and medication records. We looked at three staff files in relation to recruitment and supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.
Updated
2 June 2021
About the service
The Meadowgate Centre is a care home providing personal care and rehabilitation services for up to 40 young adults and older adults. The care home is an adapted building accommodating people across two floors. It supports people with recovery following serious illness or a stay in hospital.
At the time of inspection 18 people were living at the service.
People’s experience of using this service and what we found
People were exceptionally positive about the support they received from highly skilled staff. The service worked very well with other agencies to provide joined up care and had contributed to reduced hospital admissions for people. Staff went above and beyond to support people back into their own homes.
Staff were extremely well supported to carry out their roles. They were highly skilled and flexible in their approach to providing care to people. Consultation had been carried out to ensure the environment maximised the potential to support people’s recovery and rehabilitation.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People said they felt safe at all times because they received the best care. Staff proactively monitored and reviewed risks to people. Medicines were safely managed. There were always lots of staff on duty. Learning took place whenever incidents occurred. Good infection control procedures were in place.
People’s care was at the heart of the service. They had choice in all aspects of their care. Activities and goal setting were used to aide recovery. These measures led to positive outcomes for people.
Quality assurance measures supported the delivery of good care. Leaders were highly skilled, and staff worked extremely well together. Good procedures were in place for seeking feedback and raising concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.