Willow Rose Care Home

Updated 18 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The service had been identified for use by the Local Authority as a designated care setting for people discharged from hospital with a positive COVID-19 status. This targeted inspection was to ensure that the service was compliant with infection prevention and control measures.

This inspection took place on 28 January 2022 and was announced. We gave the service 12 hours’ notice of the inspection.

Updated 18 February 2022

About the service

Willow Rose Care Home is a residential care home, at the time of inspection they were providing personal and nursing care to 51 people aged 65 and over. The service can support up to 73 people.

People’s experience of using this service and what we found

People’s needs were assessed prior to moving into the home. One person had religious and cultural needs, but it was not clearly documented how they wanted to be supported. Mealtimes were arranged to suit people's individual needs and their nutrition and hydration needs were met. People were able to make their own decisions.

We were somewhat assured that the provider was using PPE effectively and safely. We observed some occasions where staff were wearing masks below their nose. We were assured by all other areas of the home’s infection prevention control practices in relation to the prevention of COVID-19.

People and their relatives told us they felt safe. Medicines were managed safely. Care plans and risk assessments identified people’s needs and how to support them to stay safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and compassion. People and their relatives felt well supported and listened to. Staff supported and encouraged people to be independent.

People received dignified end of life care. People were offered a range of activities and there was an activity team who planned and arranged events. People were supported to maintain contact with their loved ones.

Staff felt supported by the management team and said they enjoyed their jobs. People and their relatives expressed confidence in the management team. Numerous relatives told us they would recommend the home to others. Staff communicated with health professionals when required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 November 2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.