About the service Quick View Ltd is a service providing support for people in their own homes, as well as providing additional support to people living in care homes. The service was supporting 3 people at the time of the inspection.
People’s experience of using this service and what we found
People spoke positively about their experience of receiving care from this provider. They told us they had no complaints, and felt the staff treated them well.
The registered manager carried out regular audits of the service in order to identify where there were any shortfalls and ensure there was continuous improvement.
Where incidents had occurred, the provider had made the legally required notifications to CQC, and where appropriate made changes to how care services were delivered.
Staff told us they felt well supported by the provider. They said they had received a good standard of induction and told us the registered manager looked after their wellbeing.
Medicines were managed safely, with regular audits of people’s medication taking place.
The provider took steps to involve people in their care and held reviews with people where they could share their views about the care they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care took place in accordance with people’s consent, people confirmed staff always asked for their consent before undertaking care tasks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in December 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service which will help inform when we next inspect.