We carried out a review of the data available to us about Living Well Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Living Well Homecare, you can give feedback on this service.
Living Well Homecare is a domiciliary care service providing personal care to people in their own homes. The service supported older people, people living with dementia and people with a physical disability. At the time of inspection, the service was supporting 24 people in total, all of whom were in receipt of personal care.
People’s experience of using this service and what we found
A governance system was in the process of being established at the time of inspection. Whilst incidents, accidents, complaints and safeguarding concerns were followed up, systems were not yet in place to fully document action taken, and lessons learned. Some audits were completed but had not identified the issues found during this inspection. We found that some risk assessments needed further developing to give staff sufficient guidance in how to mitigate risks effectively.
People and their relatives felt the care provided was safe and risks were managed appropriately. The registered manager understood their responsibilities to safeguard people from abuse. They had systems and processes in place to help protect people. However, whilst the local safeguarding team had been informed of any concerns, statutory notifications had not been sent to CQC.
People’s care plans identified their needs in relation to the ordering, storage and administration of medicines. Staff had received training in infection control practices and personal protective equipment was provided for them.People were supported by a consistent staff team, who had been safely recruited. The majority of staff had received appropriate training and had their competency assessed, although we did identify some gaps. Staff were positive about the support they received from the management team.
The registered manager completed care assessments before commencing support, to ensure people’s needs could be met by Living Well Homecare. Care plans were sufficiently detailed and contained important information about people’s likes and dislikes. This ensured staff supported them in line with their needs and preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the kind and caring nature of the staff team. Staff had a good understanding of the people they supported. They took the time to get to know people’s individual likes and dislikes and spoke about people with kindness and compassion. People told us they would be confident to raise any concerns with the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 09 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.