Strathfield Gardens

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s needs were met in relation to equality and diversity. People received person-centred support, based around their individual needs. Staff told us they felt supported by the provider, for example through supervision and team meetings.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they were able to participate in local community activities. A person said, “I choose what activities I want to do, say the disco, lunch out or the cinema.” A relative said, “[Person] goes on holiday’s, concerts, I get sent pictures of them at concerts and when they’re out doing other things as well.” Another relatives told us they were satisfied with the support provided. A relative said, “I am happy with them, 10 out of 10. I like the way they manage the home, they are very inclusive. They involve me in everything. Nothing is done behind my back.” Another relative told us, “It feels like a home. I can’t think of a better place for [person] to be. They are really happy and there is a friendly atmosphere there. I feel like the staff and residents have a very good bond. It does not feel like a residential home, it feels like a family home. We relatives are classed as part of that family as well.” Relatives told us they were invited to complete surveys to give their views on the service. A relative said, “I can’t say how often, but have had them [surveys]."

People were able to access services appropriate to their needs. We saw that people had accessed a range of services, particularly around health. We saw access to healthcare professionals that included numerous appointments relating to medication. Staff talked about people experiencing aspects of their own culture through music and food and they told us that staff supported this by cooking food from the range of different cultural backgrounds that made up the staff team. Staff told us how families were involved in this, bringing food associated with their cultural backgrounds to celebrate events throughout the year.

The provider had various policies and procedures in place to help ensure equity in experiences and outcomes. These included a policy about how to support people in a way that met their needs in regard to equality and diversity. Surveys were carried out by the provider and residents meetings were held. These gave people the opportunity to give feedback and talk about issues that were of importance to them. The provider held staff meetings. These included discussions about people who used the service and how best to support them. Staff also had regular 1:1 supervision meetings where both parties could raise matters of importance to them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.