Archived: Harley Street Specialist Hospital Also known as Queen Anne Street Medical Centre

Updated 30 May 2023

Harley Street Specialist Hospital (HSSH) is an independent acute hospital located in the Harley Street. It provides specialist treatment and surgical care to insured and self-pay patients aged 18 years and over with a range of conditions from the location hospital at 18-22 Queen Anne Street, London, W1G 8HU.

Consultants are granted practising privileges after scrutiny by the Medical Advisory Committee. The governance framework of the hospital ensures that performance of individual consultants is closely monitored to ensure the highest standards of care, that consultants are working within their scope of practice and consistent patient outcomes are delivered and maintained.

• The service is located at the corner of Harley Street and Queen Anne’s Street. It is arranged over six floors:
• the lower ground floor houses a state-of-the-art ultraclean operating theatre, anaesthetic room, 2 recovery bays and 4 day-case pods. It also houses a small office space and instrument storage facilities.
• the ground floor contains the reception, one theatre, staff room, one patient room and a three bedded recovery bay. The theatre is managed and staffed by HSSH.
• the first floor contains the minor operations suite, two outpatient rooms, a dispensing pharmacy and x-ray imaging suite that incorporates an OPG and Cone-Beamed Computed Tomography CBCT machine.
• the second floor currently houses two temporary physiotherapy suites and storage areas but there are plans for a gym and patient ensuite rooms. This is currently planned for the second half of 2023.
• the third floor contains outpatient rooms that are used by the consultants.
• the fourth floor contains three consultation rooms used for cosmetic surgery and administrative spaces.

Updated 30 May 2023

We rated the service as ​good​ because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.  

Staff provided good care and treatment. They gave patients enough to eat and drink and gave them pain relief when needed. Managers monitored the effectiveness of the service and made sure staff were skilled and experienced. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives and supported them to make decisions about their care. Patients had access to good information and key services were available seven days a week. 

Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. They provided emotional support to patients, families and carers to minimise their distress. They understood patients' personal, cultural and religious needs and made sure this was reflected in how care was delivered. Staff supported patients, families and carers to understand their condition and make decisions about their care and treatment.

The service planned care to meet the needs of local people and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment. 

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

Updated 30 May 2023

We rated it as ​good​ because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.

Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 30 May 2023

We rated it as ​good​ because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.

Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, and had access to good information. Key services were available seven days a week.

Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.

The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 30 May 2023

We rated the service as ​good​ because:

The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.  

Staff provided good care and treatment. They gave patients enough to eat and drink and gave them pain relief when needed. Managers monitored the effectiveness of the service and made sure staff were skilled and experienced. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives and supported them to make decisions about their care. Patients had access to good information and key services were available seven days a week. 

Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. They provided emotional support to patients, families and carers to minimise their distress. They understood patients' personal, cultural and religious needs and made sure this was reflected in how care was delivered. Staff supported patients, families and carers to understand their condition and make decisions about their care and treatment.

The service planned care to meet the needs of local people and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment. 

Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.