• Care Home
  • Care home

New Lodge

Overall: Good read more about inspection ratings

Rowntree Lodge, Haxby Road, New Earswick, York, YO32 4AA (01904) 296960

Provided and run by:
Joseph Rowntree Housing Trust

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 18 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

Two inspectors carried out this inspection, and an Expert by Experience made telephone calls to people and their relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

New Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This service also provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all this information to plan our inspection.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with the registered manager and head of quality and compliance. We made telephone calls to three people who used the service and nine relatives about their experience of the care provided. We spoke with a variety of staff including the registered manager, the head of quality and compliance and the head of catering. We spoke with eight care workers via telephone.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 18 August 2021

About the service

New Lodge is a residential care home providing personal care to 24 people aged 65 and over at the time of the inspection. The service can support up to 45 people who may be living with dementia or a mental illness.

The service also provides care support to fourteen people who live independently in their own flats which are situated on the same site. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to remain safe. Staff knew how to report allegations and concerns of abuse and understood their roles clearly and what was expected of them. People’s medicines were managed safely. We found minor infection control issues that were addressed during the inspection. We have made a recommendation about this.

Care plans and risk assessments for people’s oral hygiene needs were not in place. We have made a recommendation about this. People’s nutritional requirements were supported by an award-winning chef. Staff received a thorough induction and completed regular training to support people’s care needs.

People were supported to have maximum choice and control of their lives and staff supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. Staff developed positive relationships with people through meaningful conversations and spending time with them to find out their diverse needs.

People received person-centred, responsive care. Care plans and risk assessment were detailed and provided staff with information to maintain people’s quality of life.

There was a programme of activities to meet people’s varying interests, however consideration needs to be given as to how activities can be provided when the activity co-ordinator is not available.

End of life care wishes were explored and recorded. Complaints were dealt with appropriately.

The registered manager was passionate and enthusiastic about promoting a person-centred service. They had a clear improvement plan in place to monitor quality and make improvements. The culture of the service was positive, and staff felt fully supported by the management team. Feedback from people and relatives was positive.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 January 2020 and this is the first inspection.

Why we inspected

This was a planned inspection as a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.