We carried out a review of the data available to us about Care Outlook (Battersea) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Outlook (Battersea), you can give feedback on this service.
Care Outlook (Wembley) provides domiciliary care services for adults with a wide range of needs. The service offers support to people who require help with day to day routines, including personal care, meal preparation, shopping, housework and supporting people out into the community. At the time of inspection there were 110 people receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
In the main people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; however the policies and systems in the service did not support this practice. We have made a recommendation about ensuring the principles of the Mental Capacity Act were followed.
People told us they felt safe when care workers supported them. People’s medicines were administered in a safe way and as prescribed. Risk management plans were developed providing care workers with guidance on how to mitigate risks for people they supported. The provider had a robust recruitment procedure in place.
Care workers completed the training and received the supervision they required to provide them with the knowledge and skills to provide care in a safe and effective way. A detailed assessment of a person’s care needs was completed before care visits started. People were happy with the care they received and the care workers who visited them were kind and caring.
People’s care plans described the care and support they required and how they wanted it to be provided. The provider had a complaints procedure in place and complaints were responded to in an appropriate manner. People told us they knew what to do if they wished to raise any concerns.
There was a range of quality assurance processes in place to identify if any actions were required to improve the service. People using the service and staff felt the service was well-led. The provider worked in partnership with a range of statutory and voluntary organisations.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service at the previous premises was good, published on 26 May 2017. The service was registered at a new address during January 2020.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.