4 August 2019
During a routine inspection
Woodville Respite is a small residential respite care home providing personal and care to one person with learning disabilities and/or autistic spectrum disorder aged 18 years and over at the time of the inspection. The service can support a maximum of one person.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People who were staying at the service had fulfilled lives and had been supported to achieve life skills and take part in activities. This enabled their relatives to have a short break. One relative told us, “I feel I have part of my life back now. I can put her into respite and know she is safe, clean, looked after, well fed and has day trips out.”
People told us they were happy and enjoyed staying at the service. People smiled and interacted with staff.
People had positive relationships with support staff that knew them well. There were enough staff available to meet people's needs and give individual care and support. Staff had been recruited safely. There was a strong emphasis on person-centred care.
People’s care centred around their needs and preferences. Staff treated each person with compassion and kindness, and continuously used feedback either verbally or based on how people presented to improve the service.
Staff had received training, regular supervisions and appraisals. Staff were encouraged to continuously learn and develop by completing qualifications and additional learning. The provider continued to work with other organisations to ensure staff received current and best practice training and information.
Staff were positive about the support they received from every member of the Kent Autistic Trust from the chief executive to colleagues. Staff demonstrated passion and commitment to providing the best possible care and opportunities for people to live life to the full.
Staff and people received additional support and guidance from the provider's positive behaviour support team and strategies were in place to manage any incidents of heightened anxiety. Staff received regular support from the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was rated Outstanding at the last inspection on 05 December 2016 (the report was published on 11 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.