We carried out a review of the data available to us about Hazel Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hazel Lodge, you can give feedback on this service.
Hazel Lodge is a care home providing personal and nursing care to older adults and those with a cognitive and/or physical disability. They can support up to 21 people. At the time of our inspection there were 21 people living in the service.
People’s experience of using this service and what we found
People told us they were happy living at Hazel Lodge, received good care and felt respected as individuals.
People and their relatives told us they felt staff provided safe care and knew how to look after them. Staff understood their safeguarding responsibilities and knew how to report any concerns. There were enough staff available to support people. The environment was clean and homely, and people had access to appropriate equipment where needed, which meant people’s needs were met.
Quality assurance processes were in place and risks to people and the environment were managed safely. Medicines were administered safely and as prescribed. Records confirmed people received their medications as prescribed and audits were completed to ensure that systems were followed.
Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role. The home was decorated in a homely way and people's bedrooms were personalised.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had developed positive relationships with people and knew them well. People, their relatives and external professionals told us the staff were caring and supported them to feel included.
Staff used positive communication techniques with people, so they felt listened to and valued according to their individual needs. The home supported people to receive appropriate end of life care. There was a complaints process that people could follow if they needed to.
The provider and registered manager had systems and processes to monitor safety and quality within the home. The registered manager understood their regulatory responsibilities and shared information with stakeholders in a timely way. People, their relatives, staff and external professionals told us the registered manager and provider were supportive, and the home was well led.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 01 June 2020 and this is the first inspection.
Why we inspected
We carried out a comprehensive inspection, so we were able provide a rating for the service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.