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Welland Place

Overall: Good read more about inspection ratings

St Mary's Road, Market Harborough, Leicestershire, LE16 7GF (01858) 412060

Provided and run by:
Methodist Homes

Latest inspection summary

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Background to this inspection

Updated 6 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector

Service and service type: Domiciliary Care Agency

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity was carried out on 15 January 2019. It included speaking with people that used the service, their relatives and staff. We also visited the office location on 15 January 2019 to see the manager and office staff; and to review care records and policies and procedures.

What we did:

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the information we held about the service, including statutory notifications that the provider had sent us. A statutory notification provides information about important events which the provider is required to send us by law. We also contacted health and social care commissioners who place and monitor the care of people at Welland Place.

During this inspection we visited and spoke with three people using the service. We also spoke with five members of staff including the registered manager, deputy manager and three care staff.

We looked at the care records of people who used the service including daily records, medicines records and the assessments and care plans for three people. We also examined other records relating to the management and running of the service. These included four staff recruitment files, training records, supervisions and appraisals. We looked at the staff rotas, complaints, incidents and accident reports and quality monitoring audits.

Overall inspection

Good

Updated 6 February 2019

What life is like for people using this service:

¿ People continued to receive safe, compassionate and good quality care.

¿ Staff understood their roles and responsibilities to safeguard people from the risk of harm.

¿ People had developed positive relationships with staff. Staff had a good understanding of people's needs and preferences.

¿ People received care from enough staff that had received training and support to carry out their roles.

¿ People were supported to have enough to eat and drink to maintain their health and well-being.

¿ Risk assessments were in place and were reviewed regularly; people received their care as planned to mitigate their assessed risks.

¿ People were supported to access relevant health and social care professionals. There were systems in place to manage medicines in a safe way.

¿ Staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA). Staff gained people's consent before providing personal care.

¿ People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted.

¿ People were involved in the planning of their care which was person centred and updated regularly.

¿ People using the service and their relatives knew how to raise a concern or make a complaint. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.

¿ There was a positive culture within the service where staff communicated well and people's needs were met. People were involved in how the service was run.

¿ The provider and registered manager continually assessed and evaluated the quality of care and made the necessary changes to improve the service.

¿ The service met the characteristics for a rating of "good" in all key questions.

¿ More information about our inspection findings is in the full report.

Rating at last inspection: Good (3 June 2016)

About the service: This domiciliary care agency provides personal care to older people living at the Methodist home, Welland Place. At the time of inspection 12 people were receiving personal care.

Why we inspected: Scheduled inspection based on previous rating