28 February 2019
During a routine inspection
Complete Care and Enablement provides supported living and domiciliary care. The service is also known as CareTech by some of the people who used the service and their relatives. At the time of this inspection, 13 people were in receipt of personal care. The majority of people who used the service lived with a learning disability and/or complex mental health needs and were aged under 65.
People’s experience of using this service
¿ The service was exceptionally responsive to people’s needs. People's confidence and independence had increased since they started to receive support from Complete Care and Enablement. People were encouraged to live full and active lives and were empowered to participate in value based activities. The service's ethos was to fulfil people’s aspirations and support them to achieve their goals. Activities were meaningful and reflected people’s interests and personal preferences.
¿ People had comprehensive risk assessments in place and support plans that were focused on empowering people to achieve their goals and ambitions. People's support plans were tailored to them and had been developed with involvement of their families.
¿ Staff benefitted from specialist training and people were working with behaviour specialist’s and psychology to complete work which was outcome focussed and aligned with a supported person's life journey.
¿ People received multidisciplinary input from a range of professionals which included, physiotherapy, occupational therapy, psychiatry and psychology.
¿ The registered manager was inspirational and led by example. They followed best practice and pursued opportunities to improve care and people’s experiences to attain better outcomes. There was an open, honest, caring and positive culture across the service and staff demonstrated a high value base. This was clearly led from the top down. The registered manager was also supported by a team of exceptionally motivated and dedicated service managers and team leaders.
¿ Staff consistently demonstrated the values of the service and put people at the heart of everything they did. Staff were clear they worked as a team and for the benefit of everyone who used the service. Staff provided enthusiastic and individualised support to people which was prioritised over daily tasks such as household chores and tidying. People and their relatives spoke highly of the support people received and attributed their progress and quality of life to the staff and support they provided. People were motivated to achieve and their accomplishments were celebrated.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (Report published 15 September 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service has improved its overall rating to ‘Outstanding.’
Follow up: We will continue to monitor this service and plan to inspect in line with our inspection schedule for those services rated outstanding.