19 October 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Robson Street Practice on 19 October 2015.
Overall the practice is rated good.
Our key findings across all the areas we inspected were as follows:
- The practice was clean and had good facilities including disabled access, low level reception desks for wheelchair users, hearing loop and translation services.
- There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
- The practice used a pharmacy advisor to ensure the practice was prescribing in line with current guidelines.
- Information about services and how to complain was available.
- Staff worked well together as a team and all felt supported to carry out their roles.
There was an area of outstanding practice,
- The practice manager had designed a congratulations letter for all new born children (pink for girls, blue for boys) that gave details of all baby immunisations and service available. This had been used by Public Health England’s local immunisation co-ordinator and disseminated to other practices in the area as an example of good practice. In addition, the Chief Operating for SSP Health Limited had designed an early years fact sheet about immunisations which was also sent out.
However the provider should consider improving the service by:-
- Making patients aware of the names of GPs available each day by displaying notices in the waiting room/reception area and have information available on the website.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice