Background to this inspection
Updated
21 August 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
There was one inspector in the inspection team.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because we wanted to be sure there would be people at the office to speak with us.
Inspection activity started on 28 May 2021 and ended on 28 June 2021. We visited the office location on 28 May 2021.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We reviewed information we had received about the service, including any feedback from people using the service or notifications we received from the registered manager. We sought feedback from the local authority.
During the inspection
We spoke with three people who used the service and one relative about their experience of the care provided. We spoke with the registered manager and area manager.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We spoke with three care staff by telephone.
Updated
21 August 2021
Ignite Health and Home Care Services provides personal care to 20 people to people in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found.
People were positive about the care they received and about the staff supporting them.
People were supported by staff who understood how to keep them safe and understood the risks to their health. People were assured staff would arrive on time and who had been through recruitment processes including background checks. People’s care was monitored so that any improvements to their future care could be incorporated.
People’s needs were assessed to ensure their needs could be met by the service. People were supported by staff who had training and supervisions. Staff understood how to share any concerns for a person’s health with the appropriate people and seek help where appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt staff were caring and understood their needs. People felt able to communicate day to day needs and were treated with dignity and kindness.
People’s care was planned around their wishes, preferences and needs. People’s care was modified to meet any changes in need or preference. People understood how to complain but had not wished to because they were happy with their care. Staff understood people’s end of life wishes.
People were confident if they contacted the administrative office staff would respond to them. People felt their care was well planned and reviewed regularly. Systems were in place to monitor the quality of care people received as well as their satisfaction with it. People and staff were encouraged to share feedback. The registered manager was supported by a management team who understood their role and how this contributed to people’s positive experience of care.
Why we inspected
This was a planned inspection.