Sugarman Health and Wellbeing - Liverpool

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff supported to people to have independence, choice and control over their lives. The management team were passionate about ensuring people were supported to maintain and achieve independence. We received mixed feedback from staff and relatives in this area. People were mostly positive in their comments about being able to access the community and activities as they wished. However, some people felt there were inconsistencies in the staff who supported them, and so did not always receive support from staff who understood their needs fully. Care plans reflected the level of support people needed in their daily lives and were written in a positive and person centred way.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People gave mixed feedback on the subject of independence, choice and control. Some people told us they were able to choose how they spent their time and were supported to maintain their independence. One person told us, "Yesterday I made my own decision to go for a walk to the lake, we had a picnic" and 1 person was supported with employment and was very proud of their achievements with swimming. However, one person told us they had not been trampolining for a long time and this was in their care plan, which they felt should be removed. Where staff were inconsistent or unfamiliar with people's needs, they did not always encourage and support people to identify and achieve goals and outcomes. One relative felt better communication would help to ensure everyone understood and worked towards more independence for their relative in obtaining a job or going out alone. Another said that whilst permanent staff were very encouraging, not all staff ensured their relative was supported to take part in sports and activities.

Staff and leaders supported people to gain independence and exercise choice in their daily lives. Staff explained how they promoted people's independence and this was observed during the assessment. A staff member said, "Both people supported have jobs and a routine. They do everything together". The manager was passionate about supporting people to be as independent as possible. They were planning more visibility in the community and placed importance on observing staff approach, including checking staff were following care plans and activity planners.

People's care plans detailed how to support people to maintain relationships that were important to them. People's care plans and activity planners outlined activities of preferences and people's choices and decisions around how they like to spend their time. These were reviewed every 3 months and the management team reviewed people's daily care records on a monthly basis to ensure people were supported with their independence and in line with their choices.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.