Archived: Unit 24 Price Street Business Centre

Updated 22 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about some infection prevention and control measures at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 14 January 2022 and was announced. We announced the inspection on 13 January 2022 at the end of the working day. Following our visit, we made phone calls to four people who used the service and spoke with three staff members.

Updated 22 February 2022

About the service

Unit 24 Price Street Business Centre is a domiciliary care service and is part of the Care at Home Group Ltd. At the time of the inspection 99 people received support from the service, with 99 of those receiving personal care. The CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they knew the staff would be attending to their care and support needs. The registered manager explained factors such as the impact of the COVID-19 pandemic had, at times, impacted on staff absence which in turn had affected continuity on occasion.

People received their medicines from trained and competent staff. Reviews systems were in place, to ensure there is a consistent approach to medicines administration in the community and audits were completed weekly.

Procedures were in place to protect people from abuse and people told us they felt safe with the staff who supported them. Staff were aware of the procedures to follow to prevent and control the spread of infection and received specific guidance about the COVID-19 pandemic. Risks associated with individual's needs were assessed and regularly reviewed with measures in place to mitigate these.

Recruitment procedures were safe.

People were treated with dignity and respect. People told us that staff, “They are all very good, nothing too much trouble” and "polite".

Each person had a personalised care plan which was detailed, person-centred and included assessment of people's specific communication needs. We saw that people had been involved in planning their support.

People were aware of who to contact if they had any concerns.

People and relatives were positive about the culture of the service and staff. Staff felt supported in their roles. There were opportunities for people to provide their views of the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01/04/2020 and this is the first inspection.

Why we inspected

We carried out an announced comprehensive inspection of this service to ensure the services provided to people was safe, effective, compassionate and high-quality care.