Archived: KEYFORT Liverpool

KEYFORT Liverpool is a domiciliary care agency providing care to people living in their own homes, so they can live as independently as possible. At the time of our inspection the service was supporting three people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received medicines as prescribed, however this was not always well recorded and audits had not always been effective at identifying concerns. There was a lack of information regarding how people’s medicines should be taken, but staff knew people well and were able to administer their medicines as prescribed. We made a recommendation that the provider review and update their medicines processes.

Risks to people’s health and wellbeing were not always completed appropriately. Risk assessments relating to specific health conditions were either missing or not completed sufficiently. The provider had addressed these concerns before the end of the inspection. However, people were kept safe from harm because staff knew them well and people were able to communicate their needs to staff.

There were systems in place to monitor the quality and safety of the service through auditing, however these were not always effective at identifying concerns found at this inspection. The provider and registered manager were responsive to concerns raised during the inspection. There was positive feedback about the management team and how they responded to concerns from staff and people.

There were good working relationships with a variety of healthcare professionals to ensure the best outcomes for people. However, there were some improvements needed in the recording of this information.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s independence was truly respected and promoted. People felt staff supported them to have a good quality of life.

People told us they had good relationships with the staff that supported them. People were treated with dignity and respect. Staff supported people to express their views about the service and their care. People were supported by a consistent staff team who knew them well.

People told us the service was person-centred. There was a complaints procedure and any received were investigated and responded to. People’s communication needs were recorded, and staff supported people day to day in ways that met their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 01/04/2021 and this is the first inspection.

Why we inspected

This was a planned inspection for this newly registered service.

Enforcement

At this inspection we have identified a breach in relation to governance processes at the service.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will arrange to meet with the provider to seek assurances about concerns raised at this inspection. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.