We carried out a review of the data available to us about Maple House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Maple House, you can give feedback on this service.
Maple House is a residential care home registered to provide accommodation and personal care for up to four people in one adapted building. There were four people using the service at the time of this inspection. The service specialised in the care and support of people with mental health conditions.
People’s experience of using this service and what we found
People spoke positively about the service. Systems and processes were in place to ensure staff provided people with safe care and treatment. People’s risks were identified and assessed as and when needed, and staff were provided with clear guidance. People received their medicines on time and safely. The service recruited staff in line with good practice and ensured they were given the right support so that they could form good working relationships with people.
Staff were given appropriate training to perform their roles effectively and to meet people’s needs. People had the choice to choose what they wanted to eat. Staff supported people to take part in several activities, including integrating in the community. People were listened to and had their needs reviewed by the staff team on an ongoing basis Staff assisted people to live a healthy lifestyle and accompanied them to their routine health appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Maple House involved people in making decisions about their own care. We observed staff treating people kindly and catered to their needs in a person-centred way. We saw positive interactions between people and staff. Staff encouraged people to be more independent by doing various tasks for themselves, such as food preparation. Systems were in place to promote effective communication in the home and to manage complaints efficiently.
The registered manager carried out regular quality checks to ensure people received good care. There was an open and inclusive culture within the home where people and staff felt comfortable to share their views. Staff worked in partnership with other healthcare agencies to improve and maintain people's quality of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15/04/2020 and this is the first inspection.
Why we inspected
This was a planned inspection in accordance with our monitoring approach.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our regulatory approach. If we receive any concerning information we may inspect sooner.