Serene Residential Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring - this means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question as requires improvement. At this assessment the rating is unchanged, with 1 quality statement reviewed. People’s independence was not always promoted, and they did not always have support to know their rights and have choice and control over their own care, treatment. and wellbeing.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Feedback from people was mixed; some people wanted more independent access to the garden and to going outside. Some people wanted more choices about meals and mealtimes, and about activities and everyday matters such as what to watch on tv, and where to watch it.

We saw the activities staff was very enthusiastic and keen to engage with people. Some of the activity provision was not appropriate as this was more aimed at young children, and these did not reflect people’s interests and choices. Staff gave people some choices, such as meals, drinks and where they wanted to be seated. We observed one incident, during which a member of staff took a jug from a person and poured their drink for them, which was well intended, but not supportive of the person’s independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.