We carried out a review of the data available to us about YourLife (Salisbury) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about YourLife (Salisbury), you can give feedback on this service.
Your Life (Salisbury) is a domiciliary care agency. It provides personal care to people living in their own homes. Your Life (Salisbury) operates an assisted living scheme in a modern and purpose-built private development called Monument Place. The property consists of flats privately owned or rented and occupied by older people who also share some communal areas and facilities; such as dining rooms, lounges and gardens.
Not everyone using Your Life (Salisbury) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection four people who lived at Monument Place received personal care and support.
People’s experience of using this service and what we found
People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person said, “I always feel safe with them.” There were enough staff available to meet people's needs. People were supported to take their medicines safely. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to access ongoing healthcare.
People told us they were cared for by kind and compassionate staff. Comments from people included, “[Staff name] is absolutely brilliant, always cheerful” and “All of the staff are friendly and kind. They always ask what I want them to do." Staff understood the need to respect people's privacy and dignity and people told us this happened during care visits.
Staff were knowledgeable about people's support needs as well as people's preferences for how they were cared for. People were involved in decision making and were supported to maintain their independence. One person’s relative said, “We let them know the help we need, and they provide it. It all works very well.” There was a complaints procedure in place and people told us they knew how to complain.
Systems were in place to monitor the quality of care provided and continuously improve the service. Staff spoke highly of the registered manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15/10/2020 and this is the first inspection.
Why we inspected
This inspection was planned, as the service had not received a comprehensive inspection or been awarded a rating since registration.