We carried out a review of the data available to us about Kemkare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kemkare Limited, you can give feedback on this service.
Kemkare Limited is a domiciliary care agency. It provides personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting eight people in the London Borough of Southwark, but only two people received personal care.
People’s care was funded through a local authority direct payment agreement. A direct payment is the amount of money that the local authority has to pay to meet the needs of people and is given to them to have control and choice over who they choose to provide their care.
People’s experience of using this service and what we found
People’s relatives were happy with how the care and support was being delivered and felt the staff supported them with patience and compassion, which had helped to developed positive working relationships.
People’s care needs were assessed and care workers had a good understanding of people’s health and wellbeing and how they liked to be supported. Staff had clear information about people’s communication needs and samples of daily records showed their needs were being met.
People received person-centred care and records had information for care workers to follow to help keep people safe and support them to follow their interests. New staff were introduced to people and their relatives and completed shadowing and observation visits to ensure they had a good understanding of their care needs.
People were supported by staff who felt valued and fully supported in their role, especially during challenging periods of the COVID-19 pandemic. Staff were confident any necessary action would be taken and regularly discussed their role and key responsibilities.
Feedback was positive about the registered manager and relatives felt comfortable contacting them if they needed to discuss any aspects of their care. Relatives were confident they would be listened to and praised the levels of communication across the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
There were systems in place to monitor the quality of the service to ensure people received a good standard of care. The registered manager had regular contact with people, their relatives and the care workers.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 9 June 2020 and this is the first inspection.
Why we inspected
We carried out this inspection following a routine review of information we held about this service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.