Lizor Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed all 5 of the quality statements for this key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff were kind, caring and friendly. People told us staff respected their privacy and maintained dignity.

Staff gave us examples of how they provided care whilst respecting people’s dignity. All the staff we spoke with told us they really enjoyed their work and wanted to make a difference to people’s lives. One member of staff said, “It gives me joy to help people live their lives in their own space. I love it, I go into a client’s house, they might be in a low mood, I try lifting that mood.”

Professionals told us they thought staff demonstrated a caring approach when working with people. One professional told us, “Staff are polite, and they seem to know the customer [person] well. They really look out for them and are caring towards the customer.”

People had individual care plans which recorded their needs and also had information about their lives. People felt listened to and able to express their wishes.

The manager told us they talked with people regularly to make sure people were being treated well by staff. Management also did ‘spot checks’ which included communicating with people making sure they were satisfied with how staff were supporting them and meeting their individual needs.

Assessments considered people’s protected characteristics such as religious and cultural needs and any disabilities. Care plans gave staff information on people’s individuals needs and what their preferences were.

People and relatives told us staff promoted independence and offered choices when delivering care.

Staff were knowledgeable about people’s needs and how best to support people to stay independent. Staff told us they always encouraged people to do what they could themselves before offering support.

Care plans gave staff information on the levels of people’s needs and what support they required. This included ways of promoting independence and making day to day choices.

Most people told us they had regular care staff who they knew and who understood their needs. People and relatives told us staff turned up on time which helped to minimise any anxiety people may experience.

The manager told us if people had experiences of anxiety or distress guidance would be recorded in emotional wellbeing care plans for staff to follow. The manager was confident any packages of care could be adapted to respond to people’s needs. For example, if possible additional visits could be arranged or visits at different times.

All the staff we spoke with were happy working for the provider. Staff felt well supported and welcomed at the service. One member of staff told us, “I feel valued, I feel cared for. [provider] makes sure we are cared for and we have breaks. They [management] check up on us and make me feel like I am part of the team.”

Systems were in place to provide support for staff. The manager told us there was an employee assistance programme that staff could call at any time. This was a free and confidential service for any staff struggling with various issues such as mental health or financial worries. The manager told us they reached out individually to staff if they knew they were struggling or had personal issues. Support could also be provided in regular staff supervision and through staff meetings.