9 November 2022
During an inspection looking at part of the service
Station House is a residential care home providing personal to up to 6 people in 1 adapted building. The service provides support to people under the age of 65 with learning disabilities, sensory impairments and mental health conditions. At the time of our inspection there were 5 people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People received care in a relaxed, homely environment and were supported to personalise their bedrooms to reflect their interests and tastes. Staff worked with people to identify their hopes, dreams and choices, with both short and long term goals. Staff supported people to be active members of their community and take part in activities they enjoyed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People were supported by sufficient numbers of staff to meet their assessed need. People received support from staff who knew them well and were friendly and caring. Staff had received training in safeguarding and understood how to report concerns and protect people from harm. Care plans contained detailed information about people’s needs and reflected people’s individual needs and characteristics. Risks to people were assessed and information shared with staff to ensure people received care that promoted positive risk taking.
Right Culture:
People received support from a consistent staff team who knew them well and understood their interests, likes and dislikes. People knew the management team, and the manager was regularly involved in providing care to people. Staff worked together with other professionals to help people achieve their health, well-being and personal goals. The manager welcomed feedback and was proactive in identifying areas where improvements could be made.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 16 February 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced focused inspection of this service on 23 November 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment, good governance, staffing and fit and proper persons employed.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Station House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.