Archived: Windsor House

Updated 24 August 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected the service on 13 July 2016. The inspection was unannounced and the inspection team consisted of one inspector.

Prior to our inspection we reviewed information we held about the service. This included previous inspection reports, information received and statutory notifications. A notification is information about important events which the provider is required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our visit to Windsor House we spoke with three people who used the service and the relatives of three people. We spoke with two members of care staff, the registered manager and the operations manager. We looked at the care records of three people who used the service, medicines records of four people, staff recruitment and training records, as well as a range of records relating to the running of the service including audits carried out by the registered manager and operations manager.

Updated 24 August 2016

We inspected the service on 13 July 2016. The inspection was unannounced. Windsor House provides care and support for up to six people with a learning disability. On the day of our inspection five people were using the service.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to recognise and respond to abuse and systems were in place to minimise the risk of harm. Risks associated with people’s care and support were effectively assessed and managed.

Medicines were managed safely and people received their medicines as prescribed. People were supported to eat and drink enough. People had access to healthcare and people’s health needs were monitored and responded to.

People were supported by staff who had the knowledge and skills to provide safe and appropriate care and support. There were sufficient numbers of staff available to meet people’s needs. Safe recruitment practices were followed and staff were provided with regular supervision and support.

People were supported to make informed decisions and where a person lacked capacity to make certain decisions they were protected under the Mental Capacity Act 2005. People were provided with information in a way that was accessible to them.

Staff were kind and compassionate and treated people with respect and people’s rights to privacy and dignity were promoted and upheld. People were supported to raise issues and staff knew how to deal with concerns if they were raised.

People and their families were involved in planning their care and support, staff knew people’s individual preferences and tailored support to meet their needs. People were enabled to make choices about their care and support and encouraged to be as independent as possible. People led full and varied lives and were supported to have a social life and to be part of the local community.

The service had a warm and friendly atmosphere and staff and managers were passionate about enabling people to have good lives. People using the service and staff were involved in giving their views on how the service was run and there were effective systems in place to monitor and improve the quality of the service provided.