Colliers Croft Care Home

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

Updated 24 February 2022

Colliers Croft is a modern purpose-built care home situated in the residential area of Haydock. The service provides residential care for up to 60 people including people who live with dementia. There are three floors accessed via stairways and passenger lift. All rooms are for single occupancy and have a wet room ensuite facility. At the time of our visit there were 59 people living at the service.

At the last inspection in December 2014 the service was rated good. At this inspection we found the service remained good.

People told us they felt safe living at Colliers Croft and were well supported by staff. One visiting relative told us “There’s plenty of staff about, the doors are locked and people’s rooms are secure”.

The registered provider had appropriate systems in place for the management of safeguarding concerns. Staff had received training and understood their responsibilities to report abuse and unsafe care practices.

Staff were safely recruited, they had received appropriate training and told us they were well supported. Staff demonstrated a good knowledge and understanding of the people they supported. Our observations and discussions with staff, people living at the service and their relatives confirmed sufficient staff were on duty.

Medicines were safely stored and administered by competent staff.

People and their relatives where appropriate were fully involved in the development of their care plans and risk assessments. These documents were individualised and reviewed and updated regularly.

The registered manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions.

People were offered a variety and choice of meals and had access to regular snacks and drinks throughout the day.

Found the building was well maintained, clean and free from unpleasant odours. All equipment was well maintained and regularly serviced.

People living at the service and their relatives knew how to raise a concern or complaint. People and their relatives were regularly invited to give feedback about various areas of the service.

The registered provider undertook regular audits to assess and monitor the quality of the service. Staff and people’s views were sought through staff and residents meetings.