We carried out a review of the data available to us about Casson Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Casson Court, you can give feedback on this service.
Casson Court is an extra care service which provides care and support to people who live in their own flats. The building is owned and maintained by a housing association. At the time of our inspection the service was providing personal care to 32 people.
People's experience of using this service
People were safe using this service. Carers were trained to safeguard people from abuse and knew how to minimise identified risks to people's safety. They followed best practice guidance when providing personal care and in regard to infection control.
There were enough staff available to meet people's needs. Managers carried out recruitment checks to make sure staff were suitable and fit to support people. Staff received relevant training to help them meet people's needs. Managers supported staff to review and improve their working practices so that people experienced high quality care and support.
People received the care and support that had been planned and agreed with them. People's care preferences were respected and staff delivered care in line with people’s wishes. People were encouraged to pursue their interests and hobbies. Staff knew people well and understood how their needs should be met. Managers checked with people at regular intervals the care and support provided was meeting their needs.
People told us staff were kind and caring. They supported people in a dignified, respectful way which maintained their privacy and independence. Managers made sure, wherever possible, people received support from the same carers, so care was provided in a consistent way. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were encouraged to stay healthy and keep well. Where applicable, people were supported to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood people's healthcare needs and how they should be supported in a timely and appropriate way. Staff worked well with other healthcare professionals involved in people's care. When people became unwell, help was sought for them promptly.
People and their relatives had no concerns about the care and support provided. They knew how to make a complaint if they needed to. Managers monitored and reviewed the quality of service that people experienced. They undertook regular checks on carers to make sure they were carrying out their duties appropriately and to a high standard. Managers sought people's views about how the service could improve.
There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome.
Managers understood their responsibility for meeting regulatory requirements. They worked proactively with other agencies and acted on their recommendations to design the care and support provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was our first inspection since the service was registered with CQC on 11 June 2020
Why we inspected
This was a planned inspection.
Follow up
The service was rated good. We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.