St Mary's House

St George’s House is a supported living service. At the time of the inspection they were providing personal care to 12 people. The service provides support to adults with learning disabilities and autistic people.

People's experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. Risks to people's safety were considered and clear guidance was put in place to support staff. People were supported by enough staff who had received training and had the skills to complete specific tasks. Staff supported people to maintain relationships that were important to them and pursue their interests. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People's health needs were well supported, and people's medicine was safely managed. Staff supported people to maintain their home and purchase items that met their individual needs. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough staff to meet people’s needs and keep them safe. The provider was actively recruiting new staff to ensure people received consistent care and support. Staff had access to protective personal equipment (PPE) to limit the risk of infection.

Right culture

People, their relatives and staff felt able to raise any concerns. They were given the opportunity to provide feedback on the service. The registered manager had actioned concerns raised since being in post to make improvements to people’s care. Lessons were learnt when things went wrong. The provider carried out regular audits and shared best practice amongst the staff team. The management team and staff worked with external health and social care professionals to support people and effectively meet their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 July 2020 and this is the first inspection. The last rating for the service under the previous provider was Good published on 26 September 2019.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of right support right care right culture. This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.