Updated 29 November 2022
Procare community services is a subsidiary company of Procare Health Limited, the local GP federation for the Guildford & Waverley Care Commissioning Group (CCG) area in Surrey.
We inspected the Procare Office location which is a service provided by Procare Community Service limited.
It is a joint venture between Procare and the Royal Surrey County Hospital (RSCH) which was set up with the aim to help put primary care back at the heart of patient care and to help people maintain their health and independence and prevent unnecessary hospital admission. Procare holds a single contract which is a subcontract from the RSCH. The service was sub-contracted to provide adult community nursing which was part of the community health services for adults directorate.
Procare is running these services to improve the integration between GP, community and hospital services so that they work more closely together.
The service operates 24 hours a day, 365 days a year through teams of registered nurses, district nurses, community matrons, community night nursing, associate practitioners and health care assistants.
The service is run across four Primary Care Networks (PCN) and has four clinical leads/district nurses aligned to each PCN. There are two PCN’s in Waverley; the community nursing teams supporting these PCN’s are based in Milford Hospital, Cranleigh Hospital and Haslemere Hospital. The Procare registered office is also based in Haslemere hospital. There are two PCN’s in Guildford, the community nursing teams supporting these PCN’s are based in East Horsley and The Jarvis Centre.
Procare adult community nursing service provides nursing assessment, care, treatment, advice and support to those aged 18 years old and over in their own home setting. Support and care is provided to those who need this in their own homes to manage complex conditions such as mental, physical health and disability that would otherwise make the individual need a hospital admission. The provider works closely with local hospices when End of Life patients are being cared for in their own homes.
The services provided include district, community nursing and they complement the services provided by GP practices, RSCH and other healthcare organisations.
Procare does not provide inpatient beds, therapy services or podiatry services
The local community nursing teams are attached to local GP practices and are led and managed by a qualified district nurse (District Nurses are senior nurses in the United Kingdom's National Health Service who manage care within the community).
The service registered with Care Quality Commission (CQC) in July 2020 and this was the first inspection.
The service is registered to provide the treatment of disease, disorder or injury, and diagnostic and screening procedures. There was a registered manager in post at the time of the inspection.