We carried out a review of the data available to us about Attention 2 Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Attention 2 Care, you can give feedback on this service.
Attention 2 Care is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community. The service operates in various locations in West Lincolnshire as well as Nottinghamshire and Leicestershire.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 14 people were receiving a personal care service.
People’s experience of using this service
Risks to people’s safety and welfare were well managed. The provider had measures in place to safeguard people from abuse. Staffing resources were managed effectively to meet people’s needs. People were supported to receive their medication safely and effectively. Infection prevention and control was effective.
People’s needs and preferences were reviewed regularly. Staff had completed a comprehensive induction training programme and had the knowledge to meet people’s needs. Staff were aware of people’s rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Staff were caring and kind. The provider recruited staff they felt genuinely cared about people. The provider went above and beyond their contractual obligations to support people. Staff promoted people’s independence and involved them in decisions about their care.
The provider was responsive to people’s needs. The service ensured people’s care was personalised. Staff were responsive to people’s communication needs. The service provided high quality end of life care, ensuring people had comfort, dignity and respect.
The service was well managed and well-led. The registered manager was supportive and accessible to both staff and people using the service. Staff enjoyed working for the service. The registered manager was involved with all aspects of running the service and resolved any issues presented. The provider was committed to ongoing improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with CQC on 17 July 2020 and this is the first inspection.
Why we inspected:
This was a planned inspection following registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.