Archived: GreenSquareAccord Leicester

Updated 24 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 16 May 2022 and ended on 18 May 2022. We visited the location’s office on 16 May 2022.

What we did before the inspection

We reviewed information we held about this service. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with one person who used the service, and two people’s relatives about their experience of the care provided. We spoke with eight staff which included the registered manager, the regional operations manager, the compliance manager, a head of service and four care staff.

Updated 24 June 2022

About the service

GreenSquareAccord Leicester is a domiciliary care service providing personal care to people who are living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 35 people receiving personal care.

People’s experience of using this service and what we found

People and their relatives felt the care provided was safe. Staff had received safeguarding training and felt confident to report concerns to the management team. Staff were recruited safely. There were enough staff to meet people’s needs. People were supported to manage medicines safely.

The provider worked closely with health professionals. This improved outcomes for people who used the service. People were offered food and drink of their choice. Staff told us they sought consent before providing care. Training records showed most staff had completed training in relation to infection control. However, there were some shortfalls. The registered manager had identified this and had a plan in place to ensure all staff were up to date with their training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were very caring. Staff explained how they maintained people’s dignity and privacy. Staff provided examples of how they treated people with respect and encouraged them to be independent. People and their relatives told us they were consulted in decisions about their care. People spoke highly of care staff and the management team.

Care plans had been completed and were reflective of people’s needs. We saw evidence that people were supported to communicate in ways which they preferred. Staff had received training in end of life care. People told us they knew how to make a complaint if they were unhappy with their care.

There were quality assurance systems in place to monitor peoples care. Whilst some shortfalls had been identified in the quality of auditing, there was a plan in place to resolve this. The registered manager acted on feedback received from people and staff. Staff knew how to deliver person-centred care and people told us they received this. Staff told us the registered manager was approachable, supportive and fair. Staff also told us they enjoyed coming to work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 July 2020 and this is the first inspection.

Why we inspected

This inspection is the first inspection for this service. We inspected the service as part of our routine monitoring of providers.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.