About the service:Hatherlow House provides personal care assistance for people who live in their own apartments situated within a purpose built three-story building. Staff provided care packages and were onsite 24 hours-a-day to maintain people's safety and welfare. At the time of our inspection, Hatherlow House was supporting 21 people with personal care and support.
People's experience of using this service:
People told us they considered Hatherlow House as a safe and comfortable place to live. People told us they had confidence in the staff who took care of them.
People received care from staff who had been supported in their role with appropriate training and supervision. Staff were caring and passionate about their role and knew people's needs, routines and preferences well.
Regular checks and audits were carried out to determine the quality and safety of the environment and the care being provided.
Risk to people was assessed appropriately, and measures put in place to support people safely. The service encouraged people to remain as independent as possible.
Most people living at Hatherlow House accessed the community independently. People were also offered a range of activities at the service which were provided both on a one to one basis and in group form. This helped ensure people participated in activities which were meaningful to them.
A regular chaplaincy service was offered onsite. Although Hatherlow House was run by Methodist Homes for the Aged, it welcomed and respected people of alternative faiths.
Feedback was sought from people, their relatives and staff to ensure standards were being maintained and to help drive forward improvements.
The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC). They promoted a person centred, transparent culture and ‘homely’ atmosphere within the service.
Rating at last inspection:
At our last inspection, the service was rated "Good." (Report published October 2016).
Why we inspected:
This was a planned inspection based on the rating of the last inspection. The rating for this service remained ''Good'' overall.
Follow up:
This inspection was part of our scheduled plan of inspecting services to check the safety and quality of care people received.
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.