Kayoski Care Ltd

Updated 21 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 24 August 2021 and ended on 31 August 2021. We visited the office location on 24 August 2021.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three relatives about their experience of the care provided. We spoke with five members of staff including the registered manager, care co-ordinator and care workers.

We reviewed a range of records. This included three people’s care records. We looked at seven staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Updated 21 September 2021

About the service

Kayoski Care is a home care service providing support and personal care to people in their own homes. At the time of our inspection there were three people receiving personal care from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager carried out regular visits to people that used the service which assessed the quality of the care provided to people. They also regularly visited or telephoned people and their relatives about whether they were happy with the care. However, not all these or other relevant checks were recorded in sufficient detail to ensure an effective quality assurance process was in place.

Staff and relatives told us the registered manager was approachable and easy to contact.

There were sufficient numbers of care staff on shift with the correct skills and knowledge to keep people safe. We have made a recommendation about recruitment processes. Staff understood the various types of abuse and knew who to report any concerns to. At the time of our inspection people were able to take their own medicines or had support from family members. We have made a recommendation about strengthening information within the care plans in relation to potential risks to people and staff.

Staff respected people’s choices and took their preferences into account when providing support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Training records for staff showed that essential training, covering a variety of topics, had been undertaken including induction training. Staff were valued and received the necessary support and guidance to provide a person centred and flexible service.

People's care needs were initially assessed before they started to use the service and care plans were completed prior to support commencing. Feedback from people and relatives was positive about people’s care and support.

People told us they knew who to contact the service if they had a concern or complaint.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 22 July 2020 and this is the first inspection.

Why we inspected

This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.