This service is rated as
Good
overall. This is the first inspection of the service since CQC registration.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Orchid Aesthetics as part of our inspection programme. At the time of the inspection there were no patients attending or receiving regulated services. While we were unable to ask patients about the service, we were able to gather patient feedback from the service as part of our inspection.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Orchid Aesthetics provides a range of non-surgical cosmetic services which are not within CQC scope of registration. Therefore, we do not inspect or report on these services.
Orchid Aesthetics was registered in respect of the provision of treatment of disease, disorder or injury and for surgical procedures. We inspected treatments relating to medical conditions. This included surgical thread lifts that are carried out using local anaesthesia (also known as Polydioxanone (PDO) thread lifting) and injections which are prescribed to help weight management in adults. The clinic offered other services such as Botox for aesthetic reasons, but these services are exempt from regulation. The individual provider is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service has one clinician who is also the nominated CQC provider. The service employs a beautician and receptionist who are not involved in providing the CQC regulated services.
Our key findings were:
• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Risk assessments had been completed to assure the provider of the safety of the premises.
• The clinician received appropriate training to carry out their roles.
• There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
• The clinician maintained the necessary skills and competence to support the needs of patients.
• The clinician was up to date with current guidelines.
• The clinician was aware of, and complied with, the requirements of the Duty of Candour.
• The clinic made referrals to other relevant services in a timely manner
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care