Updated 1 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on the 13 and 14 April 2016. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to ensure someone would be at the office. One inspector carried out the inspection.
Before the inspection, we reviewed the information we held about the service such registration reports and notifications the provider is required to tell us about, and information that had been sent to us by other agencies. The provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with the provider, who also manages the service. We reviewed care records for five people using the service, including their care plans, risk assessments and daily care notes completed by the staff supporting them. We also looked at other records, including four staff files, the complaints log, accident and incident reports, training records, quality assurance audits and checked the providers policies and procedures. Following the inspection we spoke with five people using the service and the relatives of two other people. We also spoke with four staff members who work for the provider.
The service had been previously inspected in December 2013 and was meeting the regulations it was inspected against at the time.