Adopt Healthcare Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring- This means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question requires improvement. At this assessment the rating has remained unchanged. Staff were able to detail examples of how they had promoted independence, choice and control. Previous service users had been cared for by consistent staff who knew them well.

This service scored 55 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There were no service users in receipt of regulated activity during this assessment, therefore we were unable to gain feedback for this quality statement. However, we have reviewed a compliment sent from the most recent service users' representative during our assessment which details positive feedback for the provider and their staff's actions. The feedback shows the provider and staff showed compassion to their relatives during a difficult period of their life. The feedback included the following comment, "A big thank you for all of the excellent care you provided to both my parents, especially my [relative] after [relative] died."

The registered manager told us how staff are kind, caring and compassionate and explained how staff promoted dignity and respect during one person’s end of life care. The registered manager explained how these are all qualities which are looked for in staff during their interview process. Staff were able to communicate the ways in which they had promoted compassion and dignity, and all demonstrated kindness during their feedback.

We have not received feedback from external stakeholders specifically relating to this quality statement.

There were no service users in receipt of regulated activity during this assessment, therefore we were unable to gain feedback for this quality statement. Evidence gathered on this assessment did not contribute to this evidence category.

Staff were able to explain how they provided choice and promoted independence to people they had care for, showing a good understanding of person-centred working. One staff member told us, "[Service user] enjoyed watching football games and would postpone having their dinner until after the match."

There were no service users in receipt of regulated activity during this assessment, therefore we were unable to review the processes in place to ensure staff were treating people as individuals.

There were no service users in receipt of regulated activity during this assessment, therefore we were unable to gain feedback for this quality statement. Evidence gathered on this assessment did not contribute to this evidence category.

Staff were able to demonstrate how they had previously promoted independence, choice and control to their service users. Staff told us, "I sought their consent in issues of food, clothes, personal care. This I did this by using such phrases as 'would you like to have a shower today', and 'what would you like to have for dinner?'.

There were no service users in receipt of regulated activity during this assessment, therefore we were unable to review the processes in place to ensure staff were promoting independence, choice and control of service users’.

There were no service users in receipt of regulated activity during this assessment, therefore we were unable to gain feedback for this quality statement. However, we have reviewed a compliment sent from the most recent service users' representative during our assessment which details positive feedback for the provider and their staff's actions. The feedback shows the provider and staff showed compassion to their relatives during a difficult period of their life. The relative stated, "It was a difficult time but you and your team were able to keep mum on an even keel over those first few difficult weeks."

Staff provided us with examples of how they responded to previous service user’s changing needs, and always liaised with the registered manager where required. As there were no service users in receipt of a regulated activity during this assessment, we were unable to review the implementation of ways of working and were unable to gain assurances on responsiveness.

Staff told us they were happy working at the service and felt valued. The registered manager explained how they implement regular meetings and check ins with their staff to ensure they feel supported and have all the training and guidance they need.

Spot checks, supervisions and appraisals were completed in a timely way with staff, and the provider had an effective system to monitor and track when these were due, in line with their separate supervision policy. Staff members had meetings regularly to ensure their practices were reviewed and to meet their wellbeing and developmental needs.