Updated 8 March 2019
The inspection:
¿ We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
¿ The inspection was completed by two adult social care inspectors.
Service and service type:
¿ This service is a community health care service that also provides people with domiciliary care.
¿ They provide nursing care, treatment of disease, disorder or injury and personal care to people living in their own houses and flats. They provide care to both children and adults.
¿ The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
¿ Not everyone using Absolute Healthcare Providers receives regulated activity; CQC only inspects the service being received by people being provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
Notice of inspection:
¿ We gave the service 24 hours’ notice of the start of inspection activity, to ensure people were aware we might call them.
¿ Inspection activity started on 8 February 2019 with telephone calls to people who used the service. It ended on 11 February 2019. We visited the office location on 11 February 2019 to speak with the registered manager and office staff; and to review records.
What we did:
¿ Before the inspection the provider sent us a Provider Information Return. Providers are required to send us information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
¿ We reviewed information we held about the service, for example, statutory notifications. A notification is information about events which the provider is required to tell us about by law.
¿ We contacted 13 professionals to seek their feedback and received feedback from eight.
¿ Before the site visit we spoke with 10 people and two relatives.
¿ During the site visit we spoke to three care staff, the office manager, the HR/recruitment administrator, the registered manager, who was also the nominated individual and the second company director.
¿ We reviewed records for three people, three staff files and records relating to the management of the service.