• Services in your home
  • Homecare service

Absolute Healthcare Providers

Overall: Good read more about inspection ratings

Pyramid House, 59 Winchester Road, Four Marks, Alton, GU34 5HR (01420) 769658

Provided and run by:
Absolute Healthcare Providers Limited

Latest inspection summary

On this page

Background to this inspection

Updated 8 March 2019

The inspection:

¿ We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

¿ The inspection was completed by two adult social care inspectors.

Service and service type:

¿ This service is a community health care service that also provides people with domiciliary care.

¿ They provide nursing care, treatment of disease, disorder or injury and personal care to people living in their own houses and flats. They provide care to both children and adults.

¿ The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

¿ Not everyone using Absolute Healthcare Providers receives regulated activity; CQC only inspects the service being received by people being provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

Notice of inspection:

¿ We gave the service 24 hours’ notice of the start of inspection activity, to ensure people were aware we might call them.

¿ Inspection activity started on 8 February 2019 with telephone calls to people who used the service. It ended on 11 February 2019. We visited the office location on 11 February 2019 to speak with the registered manager and office staff; and to review records.

What we did:

¿ Before the inspection the provider sent us a Provider Information Return. Providers are required to send us information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

¿ We reviewed information we held about the service, for example, statutory notifications. A notification is information about events which the provider is required to tell us about by law.

¿ We contacted 13 professionals to seek their feedback and received feedback from eight.

¿ Before the site visit we spoke with 10 people and two relatives.

¿ During the site visit we spoke to three care staff, the office manager, the HR/recruitment administrator, the registered manager, who was also the nominated individual and the second company director.

¿ We reviewed records for three people, three staff files and records relating to the management of the service.

Overall inspection

Good

Updated 8 March 2019

About the service:

¿ Absolute Healthcare Providers are a community health care service who also provide people with domiciliary care.

¿ They predominantly provide care to people living in North Hampshire.

¿ They were providing personal care to 31 children and adults at the time of the inspection, several of whom were living with complex healthcare needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

¿ People felt valued by the staff who provided their care. They looked forward to their visits.

¿ Staff understood and recognised people’s individuality. They adapted their practices to reflect people’s personal wishes and preferences about how they wanted their care provided.

¿ People felt involved by staff in decisions about their care.

¿ People told us staff understood their individual routines, which was important to them.

¿ People reported they received consistent care from staff they knew and trusted. They received their care at the times they wanted and knew who was due to visit them.

¿ People told us the service was efficient and well-led.

¿ Staff were well trained, skilled and well supported in their role.

¿ People’s needs were comprehensively assessed prior to the commencement of their service.

¿ Staff had a good understanding of the risks to each person and how to keep them safe.

¿ People received their medicines safely from trained, competent staff.

¿ Staff worked across agencies and providers and with health care professionals to ensure people received effective care focused on the achievement of good outcomes for them.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this practice.

¿ The provider used technology effectively to ensure people received timely care and support.

Rating at last inspection:

¿ At the last inspection the service was rated good (20 December 2016).

Why we inspected:

¿ This was a planned inspection to check that this service remained good.

Follow up:

¿ We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.