Ambiance Care Limited

Ambiance Care is a care at home service which provides personal care to people living in their own homes, specialising in supporting people living with dementia to remain safely in their own homes. At the time of our inspection there were 7 people receiving a regulated activity at the service. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us staff were exceptionally kind and caring and went to exceptional lengths to meet people’s needs. Independence, respect and dignity were considered in all aspects of care delivery. People felt involved in their care, and well supported by a service that was flexible to meeting their changing needs and went above and beyond.

People received highly personalised care and were enabled to access a wide range of activities and interests and live a full life. People and families all felt able to raise concerns and were confident action would be taken in response where this was needed.

People felt safe and care was provided by a consistent team of staff who knew their needs and had been safely recruited. People received the support they needed to take their medicines. Their needs and risk were continually assessed and managed. There were systems in place to ensure lessons were learnt if things went wrong.

People’s needs were assessed, and choice promoted. People were aided to access other services as needed and told us staff helped them appropriately to eat and drink well. People felt staff were very well trained and staff told us they felt they had all the training they needed and were very well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke very highly about the service. People were benefiting from the approach taken by the service and the ethos and values of person centred care were embedded in all aspects of the care delivered. People and families consistently told us they would highly recommend the service, and the outcomes for people and their families were exceptionally good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 September 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.