We carried out a review of the data available to us about Lyndhurst on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lyndhurst, you can give feedback on this service.
Lyndhurst is a residential care home providing accommodation and personal care to up to 5 people who have mental health care needs. At the time of our inspection there were 3 people using the service.
People’s experience of using this service and what we found
The service was led by a management team who demonstrated outstanding values. They showed excellent insight into the complex needs of the people who they cared for and greatly valued and supported their staff team. The culture and values of the service were consistently shared across the staff team. Staff spoke passionately and positively about working at this home. The way the service was led meant outcomes for people empowered them to grow in confidence and learn new skills. Partnership working was a strong feature of this service and systems to demonstrate oversight were robust.
People were firmly in control of their daily routines with support from staff where this was needed. Staff understood they worked in someone’s home and respected their privacy and dignity. Equality, human rights, diversity and inclusion was a strong feature of this service.
People were treated as partners in the management of their own risks. Risk assessments were detailed and provided strategies for how to reduce levels of risk. The service actively looked to learn lessons and continuously improve. Where incidents took place, an open and reflective approach was used to update risk records, with the person at the centre of those discussions.
People’s safety was a priority. Staff worked with partners to help ensure people were safe when out in the community, or for example, where they were using online services. Staff had received various safeguarding training sessions and knew how to respond to safety concerns.
People received their medicines as prescribed from staff who were trained and assessed as competent. One person was responsible for their own medication routine. There were enough staff who had been safely recruited to meet people’s needs.
People took part in meal planning and helped prepare meals which they were encouraged to eat together. People were supported to take part in education, with one person celebrating a significant achievement on the day of our inspection.
People’s care plans were person-centred and fully reflected each person’s care journey. People spoke positively about the support they received from staff and the management team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support from a variety of health professionals. The provider had its own clinical support team, but where needed, external health professionals were also involved.
Complaints were managed appropriately. Systems of audit were effective and demonstrated oversight of the service. The culture in the service was found to be extremely positive, with staff feeling exceptionally valued and supported to deliver high quality care. Suitable steps had been taken to ensure infection control was well managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 September 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.