Archived: Staffordshire Substance Misuse Service - Browning Street

This was our first inspection of this service. The service provides support and treatment for children and adults affected by substance misuse who live in Staffordshire.

Our rating of this location was good because:

• The service provided safe care. All premises where clients received care were safe, clean, well equipped, well furnished, well maintained and fit for purpose. Staff followed good practice with respect to safeguarding.
• The service provided a range of treatments suitable for the needs of clients’ and in line with national guidance about best practice.
• Managers ensured that staff received regular supervision and appraisal. Staff told us they felt supported by their managers.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. Clients that we spoke to were happy with their treatment and they felt they were actively involved in their recovery.
• The service was operating out of hours telephone and virtual appointments to reduce waiting list times.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• Care records were brief and lacked detail and goals particularly around recovery planning.