Archived: Dignity in Life- Bury

Dignity in life Bury is a domiciliary care agency providing personal care to people in their own homes. The service was supporting 28 people at the time of the inspection, including older people and some of whom were living with dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Safe staff recruitment processes were in place to ensure staff were trained, experienced and safe to provide personal care. There were enough staff at the service and the management team ensured staff were supported to deliver effective care. People and relatives felt staff were kind and compassionate.

Staff treated people with respect and upheld their privacy and dignity. People described staff as kind and caring and relatives were satisfied their family members were in safe hands. One person told us, "I'm very content with my care staff, they never let me down.”

Care plans contained detailed risk assessments. Risks to people's health and wellbeing were assessed and risks mitigated. Environmental assessments were also in place, which identified and reduced any environmental risks to people and staff.

People told us they felt safe. Staff understood how to recognise signs of abuse and understood the actions needed to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.

Medicines were appropriately stored and disposed of safely. Staff followed current best practice guidelines regarding the prevention and control of infection including those associated with COVID-19.

Staff and relatives told us the service was well managed. The service worked in partnership with other organisations to improve outcomes for people where this was needed. The registered manager had oversight of staff performance. Spot checks were undertaken to ensure staff were following correct procedures and practices.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 September 2020 and this was their first inspection.

Why we inspected

This was a planned inspection for this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.