We carried out a review of the data available to us about The Halow Care Agency on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Halow Care Agency, you can give feedback on this service.
About the service
The Halow Care Agency is a domiciliary care agency providing personal care support to people who live in their own houses and flats or in shared small supported living housing. The service provides support to younger adults who live with a learning disability and to autistic people. At the time of our inspection there were 11 people using this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support:
People received support they chose to have and were treated as leaders in planning and reviews of their own support needs. The service was person-centred and enabled people to live independently, to achieve their goals and to be a valued part of their local community. People’s achievements and successes were celebrated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People told us staff were kind, caring and supportive. People were supported to be as independent as possible and to build their skills and self-confidence. People’s dignity, privacy and choices were respected by staff. People were involved at every stage of their support. Staff knew how to communicate with people well.
Staff were well trained, knew people well and provided safe care and support around people;s individual risks, needs and medicines when needed. There were enough staff to provide good and safe support, although the provider managed some staffing challenges at the time of the inspection.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. People were helped to access education, work and social opportunities relevant to their interests. The culture of the service was open, transparent and inclusive and we saw people freely approached staff and managers. The leaders of the organisation were monitoring quality, safety and needs of the service and took action to improve people’s experiences, to involve them and to respond to their feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 September 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 23 January 2020.
Why we inspected
The inspection was prompted by the length of time the service continued to support people following change of provider.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.