23 March 2023
During an inspection looking at part of the service
Wardley Street is a short-stay and/or emergency respite care service providing personal care and support to up to 7 people at any one time. This includes 5 short stay and 2 emergency beds. The service provides support to people with a learning disability and autistic people. At the time of our inspection there were 4 people staying at the respite service which accommodates people in 1 adapted building. Approximately 40 people and their families extensively use this respite service. People staying there may also have additional care needs associated with mental health, mobility, communication, or sensory impairment.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
People using this respite service all spoke positively about the standard of care and support provided at Wardley Street. A relative told us, “My [family member] loves to stay at Wardley Street. The staff are all so supportive there.” Another relative added, “It’s a wonderful service my daughter receives there. She always looks forward to going.”
Right Support
People received a service that was safe for them to live in and for staff to work. The quality of the service was regularly reviewed, and appropriate changes made to improve people’s care and support if required. This was in a way that suited people best. The home had well-established working partnerships that promoted people’s participation and reduced the danger of social isolation.
Right Care
Staff were recruited safely and appropriately trained. There were enough staff to support people to live in a safe way, whilst enjoying their lives. Risks to people and staff were assessed, monitored, and reviewed. Complaints, concerns, accidents, incidents, and safeguarding issues were appropriately reported, investigated, and recorded. Staff were suitably trained manage people’s medicines safely.
Right culture
The home’s culture was positive, open, and honest, with leadership and management that was clearly identifiable and transparent. Staff were aware of and followed the provider’s clearly defined vision and values. Staff knew their responsibilities, accountability and were happy to take responsibility and report any concerns they may have.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 August 2017).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Wardley Street at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.