20 April 2022
During a routine inspection
About the service
109 Masons Hill provides care and support to people living in a supported living setting. At the time of the inspection seven people were living in individual flats on one site that had been adapted to meet their needs. There was also an office on site from where staff and the registered manager arranged and managed support. CQC does not regulate premises for supported living; this inspection looked at people’s care and support.
People’s experience of using this service and what we found
We found the outcomes for people using this service reflected the principles and values of Right support, right care, right culture. These included promotion of choice and control, inclusion and independence. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Right support
People’s independence was promoted. Their care and support needs were assessed before they started to use the service. Risks to people had been assessed to ensure their needs were met safely. Staff supported people to achieve their aspirations and goals. Staff supported people to take part in activities and pursue their interests in their local area. There was a complaints procedure in place in formats that people could understand.
Right care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People had a choice about their living environment and were able to personalise their rooms. They had access to health care professionals when they needed them.
Right culture
People received good quality care, support and treatment because staff were trained in areas related to their care and support needs and they received regular supervision from the registered manager. People and those important to them were involved in planning their care. People, their relatives and staff views were considered through surveys, meetings and spot checks.
The provider had safeguarding and whistleblowing procedures in place and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service. There were enough staff available to meet people’s needs.
People’s medicines were managed safely. Staff followed government guidance in relation to infection prevention and control. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Peoples preferences for their end of life care was sought and recorded.
The registered manager and staff worked in partnership with health and social care providers to deliver an effective service. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff said they received good support from the registered manager and deputy manager.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Rating at last inspection and update
This service was registered with us on 1 December 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published on 13 December 2018.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.