We carried out a review of the data available to us about 100 Goldstone Crescent on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 100 Goldstone Crescent, you can give feedback on this service.
100 Goldstone Crescent is a supported living house, supporting three adults at the time of the inspection. All people receiving care had a learning disability and additional needs such as mental health needs, sensory impairment, autistic spectrum disorder and/or long-term conditions such as epilepsy.
The Care Quality Commission inspects the care and support the service provides to adults but does not inspect the accommodation they live in. CQC only inspects where people receive personal care, this is help with tasks related to personal hygiene, medicines and eating.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to live as independently as possible and be in control of their daily lives.
People’s risks in relation to their care were managed and people were able to live independent lives. There were sufficient staff deployed to meet people’s needs and people received their one-to-one support hours appropriately. We were assured the service were following safe infection prevention and control procedures to keep people safe.
Right Care:
People who used the service and their relatives told us that they felt supported by staff in a kind, caring and dignified way. All feedback received was positive, a relative told us, “I can’t fault them, it’s a fabulous place.” People told us their right to privacy was respected and that the care provided was consistent and delivered by staff who had been working there for a long time and who knew people well.
Right Culture:
The culture of the service was open, inclusive and empowered people to live confident lives. We observed staff interacting in a kind and compassionate way with people who used the service and amongst themselves. People who used the service, their relatives and staff were complimentary about the service and the leadership. Management had undertaken regular audits to look at lessons that could be learnt and made appropriate improvements to the service.
People using the service demonstrated a high level of involvement in the running of the service. The inspection was facilitated by the people who used the service. They were knowledgeable of and keen to share information regarding the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 26 March 2020. This is the first inspection of 100 Goldstone Crescent following the new registration.
Why we inspected
This inspection was prompted by a review of the information we held about this service and due to the time since it first registered with the Care Quality Commission.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.