31 May 2023
During a routine inspection
About the service
31 Bushey Hall Road is a supported living service providing personal care to 5 people. The service supports people with learning disabilities and autistic people.
People's experience of using this service and what we found
Right Support:
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were nurturing and kind. People told us they were happy, and they were cared for safely. Infection control measures were in place. Health professionals were regularly involved in people's care and staff supported people to attend their appointments.
Right Care:
Medicines were managed safely. Risk assessments were in place to support staff to care for people in a safe way. Staff were recruited safely. People were supported to eat healthy nutritious food. Staff recruitment, induction and training processes provided staff with the skills to care for people.
Right Culture:
At the time of the inspection the provider was recruiting for staff and very hopeful they would have a full complement of staff. The service had effective governance arrangements in place to assess the quality and safety of the service. Staff told us they could communicate with managers if they had concerns. Relatives were happy the new manager was in place, and they felt there was good lines of communication.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service under the previous provider was good (published 7 March 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.