Updated 13 May 2022
Nova Aesthetic Ltd is an independent provider of medical services. The service provides a broad range of aesthetic services that are not regulated by the Care Quality Commission (CQC), but some services that are, including thread lifts and Endolift procedures. This report references only those services that are regulated by CQC. The service is provided to adults only.
Nova Aesthetic Limited is based at 3 College Approach, London SE10 9HY, in the London borough of Greenwich. The service is for private fee-paying patients only, the service does not see NHS patients.
The provider is registered with the CQC to deliver the regulated activity of surgical procedures.
The provider primarily provides services to patients within the borough of Greenwich, and the surrounding areas. The service is self-contained within a single premises, with all patients checking in at reception. The service has a number of clinical rooms, but regulated CQC activities take place in only one clinical room at the service.
The service operates on Monday to Saturday from 10am until 8pm. The service does not formally provide a service outside of these hours. Thread lifts at the service are conducted by a nurse, and Endolift procedures by a General Medical Council (GMC) registered surgeon. The service employs a number of other clinical staff who undertake non-CQC regulated activities, and a team of reception/administrative staff who oversee appointments and administration for all service users and patients.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.