24 August 2023
During an inspection looking at part of the service
Holly Tree Cottage is a care home providing personal care for up to six people with a learning disability and/or autistic people. At the time of the inspection six people were living at the home.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: Staff recognised signs when people experienced emotional distress. Each person’s care and support plan explained how staff should respond and how to avoid the need for restricting people’s freedom. One person’s plan had not always been followed by staff. This had placed both the person and staff at risk.
Right Care: The care and support provided was effective in supporting most people at times of distress. However, it was evident 1 person’s current and changing needs, in relation to their distress, could not be safely met at Holly Tree Cottage. The manager and the provider were taking action to address this issue.
Right Culture: Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned. Staff took part in post incident reviews, after they had supported people experiencing emotional distress.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 13 August 2022).
Why we inspected
We undertook this targeted inspection to check a concern we had about how people who experienced emotional distress were supported by staff. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.
We use targeted inspections to follow up on Warning Notices or to check concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.