24 May 2022
During a routine inspection
About the service
Holmesdale Road is a supported living service providing support to people in their own home. The building is managed and maintained by a not-for-profit housing provider and each person has their own tenancy agreement. All the people who use the service have a learning disability and some people are also on the autism spectrum.
The service supported four people at the time of our inspection, three of whom received support with personal care. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
People felt safe at the service and when staff provided their care and support.
Staff managed risks well to keep people safe while promoting their independence.
Staff supported people to take their medicines safely and to access healthcare services when they needed them.
Staff focused on people’s strengths and supported people to identify and achieve their goals.
People were encouraged to be as independent as possible.
People were involved in planning their support and had opportunities to give feedback about their care.
Right care:
Staff understood their responsibilities in protecting people from abuse and knew how to report any concerns they had.
The provider’s recruitment procedures helped ensure only suitable staff were employed.
Staff support was available when people needed it. This included allocated one-to-one support hours, which people could choose how they used.
Staff had the training they needed to provide people’s care.
People received kind and compassionate care. Staff treated people with respect and maintained their dignity.
Staff supported people to take part in activities they enjoyed and to live fulfilling and meaningful lives.
Right culture:
Staff valued people’s individuality, protected their rights and supported them to lead confident, empowered lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt valued for the work they did and were well-supported in their roles.
The provider’s governance arrangements were effective in keeping people safe and ensuring good quality care and support.
The manager and staff had established effective relationships with other professionals to ensure people received the care and treatment they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 November 2020 and this is the first inspection under the current registered provider.
The last rating for the service under the previous provider was Good, published on 13 April 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.