Archived: Station Road

Updated 26 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an announced inspection and took place on 1 June 2018. We gave the service 48 hours’ notice of the inspection because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

The inspection was carried out by one inspector.

During the inspection, we spoke with two people, three care staff and the registered manager. Two people were away visiting relatives. We also contacted three relatives. There were four people using the service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.

During our visit we observed care and support, was shown around the home and checked records, policies and procedures and quality assurance systems. We also looked at the personal care and support plans for two people and two staff files.

Updated 26 July 2018

This was an announced inspection that took place on 1 June 2018.

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support. The service provides personal care for up to four people with learning disabilities. It is located in the Frimley area in Surrey.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This was the first inspection since the service was registered.

The home was a safe place to live and work and there was a welcoming, friendly atmosphere. People enjoyed living at Station Road and were happy there. They were enabled to make their own choices, including the various activities they took part in at home and in the community. They enjoyed the way staff provided them with care and support. There were positive interactions between each other and with staff throughout our visit.

The service kept records that were up to date and covered all aspects of the care and support people received. People had care plans that were individualised to them and contained regularly reviewed, comprehensive information. This enabled staff to support people efficiently and professionally. Staff encouraged people to discuss their health needs with them and people had access to GP’s and other community based health professionals. People were encouraged and supported to choose healthy and balanced diets that also met their likes, dislikes and preferences, whilst protecting them from nutrition and hydration associated risks. They told us they chose what they ate and were happy with the quality of meals provided.

People were well supported, knew the staff that supported them and staff were fully aware of people’s needs, routines and preferences. Relatives told us that staff worked well as a team and provided them with updated information as required. Staff had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on people and their individual needs. The staff were well trained and made themselves accessible to people and their relatives. Staff told us that the organisation was a good one to work for and they enjoyed working for the service. They received good training, support and there were opportunities for career advancement.

People said the registered manager and provider were approachable, responsive, encouraged feedback and consistently monitored and assessed the quality of the service.