Background to this inspection
Updated
24 March 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 9 March 2022 and ended on 11 March 2022. We visited the location’s office on 9 March, and the supported living location on 11 March.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
What we did before inspection
In planning our inspection, we reviewed information we had received about the service. This included any notifications (events which happened in the service that the provider is required to tell us about) and feedback from the local authority.
During the inspection
We spoke with one person that used the service. We spoke with 2 staff members and the registered manager. We reviewed a range of records. This included one person’s care records and risk assessments. We looked at two staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including training records and quality assurance records.
Updated
24 March 2022
About the service
Teddy’s Haven is a supported living service, supporting people with mental health support needs in their own home.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, one person was receiving personal care within the service.
People’s experience of using this service and what we found
We were not always assured that training undertaken by staff met Care Certificate Standards. We have made a recommendation about the training and induction offered to staff working at the service.
People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. There were systems and processes in place to safeguard people from potential harm. Staff completed training about safeguarding people from harm and knew how to report abuse
There were sufficient numbers of staff to meet people's needs safely. People were supported by staff who knew them and their needs well. The provider had followed their recruitment practices to ensure people employed were suitable to work at the service and support people.
Medicines were administered safely by trained staff.
Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.
People told us they were treated with respect. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.
People were involved in the care planning and reviews of their care. The provider had a complaints procedure which was accessible to people using the service. There had not been any complaints received at the time of our inspection.
The registered manager and provider understood their responsibilities and worked in an open and transparent way.
The provider conducted regular checks to ensure any issues were found and resolved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 19 October 2020 and this is the first inspection
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.